Desk openLose it. Get it back. Here is how long it takes.
Press what has gone. The right-hand side shows the restore time we work to, how often it is backed up, where it lives and when we last proved it.
Backed up every 4 hours in the working day and kept 90 days in two UK data centres. This restore was last tested on a client last Friday.
What is backed up, how, and how fast it comes back
The whole ledger, nothing hidden in a schedule.
Restore times are the targets in the contract; the time each weekly test actually took is on your monthly report.
Run, prove, report
The three habits that make a backup real.
Every job reports in; one that does not raises a ticket before 08:00.
A file, a mailbox or a whole machine, chosen at random, restored to a new place and checked.
How long each test took, next to what it would have cost not to have it.
Why we test every week
Because an untested backup is a hope.
The recycle bin is not a backup
Microsoft keeps deleted mail for 30 days and then it is gone. A ransomware attack encrypts the backup drive plugged into the server. Backup is only a backup when it is somewhere else, versioned, and proven to come back.
Goes with
The pages most people read next.
Ask the desk
Type a word, press a topic, or open a row. If it is not here, an engineer is.
An engineer answers the phone, Monday to Friday 08:00 to 18:00.
0113 216 6777Talk to an engineerWithin 15 minutes, back where it was, from any day in the last 90. You ring or raise it in the portal and an engineer finds the version you want.
Files and folders every 4 hours in the working day, Microsoft 365 daily, laptops and desktops daily, and servers hourly. Copies are kept in UK data centres.
We test them. Every Friday we restore something real, a file, a mailbox or a whole machine chosen at random, and the time each test took goes on your monthly report.
Four hours is the target: the server image is brought up running in the cloud. Restore times are the targets in the contract.
From Insights
Short reads on the questions this service answers.
We will restore one of your files in front of you, free, this week.
Helpdesk 0113 216 6777, Monday to Friday 08:00 to 18:00. Bring a file name; we bring it back.
