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Pick the stars and say what happened. A director reads every one; anything less than five stars gets a phone call within a day.

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Thank youYour review comes straight to us, in your words; we never edit it.
Five stars: thank youYour words, never edited
Four or fewer: a director rings youWithin one working day, to hear what went wrong and put it right
Every review is read by the deskThe ones about invoicing layout changed how invoices look
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