Desk open

IT SupportPhone, email and portal helpdesk answered by an engineer, remote fixes in minutes, on site when it matters.

Desk open · 5 onTalk to an engineer Size your support

Desk open · 5 on

Helpdesk that answers, then fixes.

Pick how urgent it is and see exactly what happens and how fast. These are the promises in the contract, not a brochure line.

How urgent is it?

Talk to an engineer Back to Managed IT

15 mincall-back from a named engineer, then we stay on it until everyone is working

nowhow we answer: the phone is picked up by an engineer, not a queue

same dayon site if it cannot be fixed remotely

within 1 hour response commitment on every ticket, live from the CRM

What is in the contract

Six things every Managed IT client gets. None of them is an add-on.

Per user · per month

Unlimited calls, emails and portal ticketsNo per-ticket charge, no "fair use" surprise at month end

Remote fixes with you watchingSecure, logged remote access to the device; you see what we do

On site when it cannot be fixed remotelySame or next working day on a contract, no call-out fee

Monitoring 24/7Disks, updates, backups and security checked every hour, faults raised before you feel them

A named engineer owns each ticketThe same person until it is closed, their name on the ticket

A monthly report you can readWhat broke, what we fixed, what we would change, one page

What happens when you ring

Three steps. Most tickets never reach the third.

1Minute 1

An engineer answers

Phone, email or portal. The ticket is open before the call ends and you have its number.

2Minute 5

Remote, with you watching

We connect to the device, you see the screen. Most faults end here.

3Same day

On site if needed

A van, a spare laptop and a loan unit if yours has to come away.

Co-managed or fully managed

Either way, the same engineers and the same portal.

The service deskMon to Fri 08:00 to 18:00 · out of hours for contract clients

Co-managed if you have someone, fully managed if you do not

Most clients with an in-house IT person keep them. We take the helpdesk, patching and backups; they keep the projects and the things only they know. They get the same portal we use.

from £35 per user a monthhelpdesk, monitoring, patching and on-site visits included, 12 months then rolling

Size your support Talk to an engineer

Goes with

The pages most people read next.

Ask the desk

Type a word, press a topic, or open a row. If it is not here, an engineer is.

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Popular right now

Not answered here?

An engineer answers the phone, Monday to Friday 08:00 to 18:00.

0113 216 6777Talk to an engineer

Unlimited calls, emails and portal tickets with no per-ticket charge, remote fixes with you watching, on-site visits when it cannot be fixed remotely, 24/7 monitoring, a named engineer on each ticket and a one-page monthly report.

The phone is answered by an engineer, not a queue. You get a call-back from a named engineer within 15 minutes, and we stay on it until everyone is working. If it cannot be fixed remotely we come on site the same day.

From £35 per user a month. Helpdesk, monitoring, patching and on-site visits are included, on a 12-month term that then rolls monthly.

Yes. Most clients with an in-house IT person keep them. We take the helpdesk, patching and backups; they keep the projects and the things only they know, and they get the same portal we use.

Nothing matches that. Ring 0113 216 6777 and an engineer will answer it.