Desk openThe assistant that answers our line. Hear what it does with yours.
Press the kind of call. The transcript shows what it would say and what lands in your system. It says it is an AI, and a person is one sentence away.
Support requests: it asks the two questions the desk would ask and sets the urgency. It opens the ticket in your system and tells the caller exactly what happens next.
What it does, and what it will not
Six rules it runs under, on our line and yours.
Six months on our own line first
We did not sell it until we trusted it.
The receptionist we built for ourselves
It runs on our own CRM and our 8x8 line. It opened the ticket in the call at the top of the AI page. The transcripts and the mistakes are ours before they are anybody else’s.
Goes with
The pages most people read next.
Ask the desk
Type a word, press a topic, or open a row. If it is not here, an engineer is.
An engineer answers the phone, Monday to Friday 08:00 to 18:00.
0113 216 6777Talk to an engineerYes, in the first sentence, and it hands over to a person the moment anyone asks.
It asks the questions the desk would ask, sets the urgency, opens the ticket or booking in your system and tells the caller what happens next. Every call is transcribed and logged.
No. It never gives advice it has not been given. Prices, promises and passwords are handed to a person.
Yes. It answers our own helpdesk line, in and out of hours. Ring 0113 216 6777.
From Insights
Short reads on the questions this service answers.
0113 216 6777. It will answer, and you will see why we kept it.
Helpdesk 0113 216 6777, Monday to Friday 08:00 to 18:00, and the assistant out of hours.
