Desk openDesign how your calls route. We build it on 8x8.
A customer rings your main number. Press each stop below to change what happens; the flow redraws. This is exactly what we set up on cutover day, and you can change it yourself afterwards.
Your 8x8 phone system on day one
Everything below is in the per-user price. No add-on list.
The cutover, step by step
Three steps, one Saturday, nothing switched off early.
You sign one form; the port is booked for a Saturday. Nothing changes until then.
Each phone is labelled with its name and extension. The app is on every mobile that needs it.
Numbers move at 09:00. We ring every desk and every group. Monday morning is normal.
Why 8x8 with IT360
Partner status, our own line on it, and one number for the lot.
Run by us, on the platform we run ourselves
Our own helpdesk line is on 8x8. We hold 8x8 partner status and we manage the licences. A change to your call flow is a ticket to us, not a call to a vendor.
Goes with
The pages most people read next.
Ask the desk
Type a word, press a topic, or open a row. If it is not here, an engineer is.
An engineer answers the phone, Monday to Friday 08:00 to 18:00.
0113 216 6777Talk to an engineerThe 8x8 app on your mobile, calling inside Microsoft Teams, ring groups and opening hours, call recording and reports, pre-configured desk phones and voicemail to email. All in the per-user price.
Yes. The 8x8 app answers the office line anywhere and keeps your own number private. Desk phone, Teams and the app can all ring together.
Yes. We port your numbers from your current provider. You sign one form and the port is booked for a Saturday.
In three steps. We port your numbers, handsets arrive configured and labelled, then the numbers move at 09:00 on a Saturday and we test every phone. Nothing is switched off early.
From Insights
Short reads on the questions this service answers.
Tell us the numbers and the groups. We port the rest.
Helpdesk 0113 216 6777, Monday to Friday 08:00 to 18:00. Most cutovers are four weeks from the first call.
