SupportIs it us or is it you? Check the board, pick the fastest route to a person, or download Quick Support.

Checked todayClient portal Call 0113 216 6777

All systems checked today

Is it us, or is it you? Check here first.

Our own systems and the suppliers we resell, last 30 days, fed from the IT360 CRM. Then the fastest route to a person: the portal, a ticket, or the phone. If an engineer has asked to see your screen, the Quick Support download is further down.

Helpdesk and client portalNormal

Our uptime monitoring · last 30 days

8x8 voiceNormal

From 8x8's own status page · no incidents in 30 days

Microsoft 365Microsoft incident

From Microsoft's status feed · their incident, not ours

Hosting and emailNormal

Our server monitoring · last 30 days

Raise a ticket

Three steps; urgent ones ring the desk straight away.

1 · How urgent2 · What is affected3 · Your details

15 mincall-back from a named engineer. For this one, ring 0113 216 6777 and the desk answers now.

Ring the desk now Raise it as a ticket

Quick Support access

When an engineer needs to see your screen: download, run, read them the code.

Windows and Mac

An engineer pointing at a laptop screen while helping someone

An engineer sees what you seeYou stay in control and can end the session at any time

WindowsQuick Support for Windows 10 and 11dwagent.exe · runs without installing

MacQuick Support for macOSdwagent.dmg · runs without installing

Only run Quick Support when an IT360 engineer has asked you to, on a ticket or a call you started. We never ring out of the blue and ask for access. If anyone does, hang up and ring the desk on 0113 216 6777.

Download the file for your computer and open it when the engineer on your ticket or call asks you to.

Choose Run, not Install. Nothing is left on your computer afterwards; the session ends when you close the window.

Read the engineer the code on screen. They connect, you watch everything they do, and you can end the session at any time.